Elise Park

Customer operations, service automation, product design, implementation quality and the systems that keep customers connected to a human when needed.

Reporting with an operator’s eye

Elise writes about applied AI from the customer’s side of the interaction. She looks for the moment when a system becomes genuinely helpful, as well as the failure modes that make a fast experience feel careless or opaque.

She previously covered consumer technology and service design for a digital magazine. Her reporting at AI Market Journal follows products from prototype through rollout, with attention to service recovery, user trust and the work done behind the interface.